These Terms of Service (the "Terms") are a legal agreement between you and VZENN LABS PRIVATE LIMITED ("Vzenn", "we", "us") governing your use of the Vzenn platform and related services (the "Service"). Where your organisation has signed a separate written agreement with us, that agreement controls to the extent it conflicts with these Terms.
1. Acceptance of these Terms
By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and "you" includes it. If you do not agree, do not use the Service.
2. The Service
Vzenn is a workplace platform that may include HR, projects, a knowledge base, chat, and calls and meetings, depending on the plan and modules your organisation enables. We may add, change, or remove features over time. Some features are optional and controlled by your organisation's administrators.
3. Accounts & security
You must provide accurate account information and keep your credentials confidential. You are responsible for activity under your account. Tell us promptly at [email protected] if you suspect unauthorised use.
4. Customer administration & end users
If you access Vzenn through an organisation, that organisation administers your account and may access, control, restrict, export, or delete your workspace data, assign roles, and manage settings. Your use may also be governed by your organisation's internal policies. Disputes between you and your organisation about your data are between you and them.
5. Acceptable use
You agree not to:
- break the law, or infringe the rights (including privacy and IP rights) of others;
- upload malware, or attempt to gain unauthorised access to the Service or other users' data;
- probe, scan, overload, or disrupt the Service, or circumvent its security or usage limits;
- record, transcribe, or summarise a meeting without the consent required by applicable law;
- resell or provide the Service to third parties except as expressly permitted; or
- use the Service to send spam or unlawful, harassing, or harmful content.
6. Your content
You and your organisation retain all rights in the content you submit to the Service ("Customer Data"). You grant us a limited licence to host, process, and transmit Customer Data solely to provide and support the Service, and as instructed by your organisation. Our handling of personal data within Customer Data is governed by our Privacy Policy and Data Processing Addendum. You are responsible for your Customer Data and for having the rights needed to submit it.
7. Recordings, transcripts & consent
Where enabled, the Service can record meetings and generate transcripts and summaries. You are solely responsible for obtaining any consents and providing any notices required by the laws applicable to you and every participant before capturing a meeting, including where participants or guests are in jurisdictions that require all-party consent. Vzenn provides consent indicators and host controls as tools, but does not thereby assume your legal obligations.
8. AI features
AI-generated transcripts and summaries are provided on an "as is" basis, may contain errors or omissions, and must not be relied upon as a verbatim, complete, or authoritative record, or as professional advice. You are responsible for reviewing AI output before relying on it. AI features are optional and disabled for end-to-end encrypted meetings.
9. Third-party integrations
The Service can connect to third-party products, such as Google and Microsoft calendars. Your use of those products is governed by their own terms and privacy policies, and we are not responsible for them. You authorise us to access and exchange data with a connected product as needed to provide the integration, and you can disconnect it at any time.
10. Plans, fees & billing
Paid plans are billed as described at purchase or in your organisation's order. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and subscriptions renew for successive terms until cancelled. Entitlements to specific features (for example, AI notes or calendar sync) depend on your plan. Where your organisation purchases under a separate order or agreement, that document governs pricing, renewal, and any refund terms.
11. Availability & support
We work to keep the Service available and reliable, but it is provided without any uptime guarantee unless a separate service-level agreement applies. We may perform maintenance and may suspend access where necessary to protect the Service or comply with law.
12. Intellectual property
The Service, including its software, design, and brand, is owned by Vzenn and its licensors and is protected by law. Except for the rights expressly granted here, we reserve all rights. You may not copy, modify, reverse-engineer, or create derivative works of the Service except as permitted by law.
13. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.
14. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service is limited to the total fees paid by your organisation to Vzenn in the twelve (12) months preceding the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.
15. Indemnity
You will defend and indemnify Vzenn against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your failure to obtain required recording or privacy consents, to the extent permitted by law.
16. Termination
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, or as needed to comply with law or protect the Service. On termination, your right to use the Service ends and we handle Customer Data as described in the DPA and Privacy Policy.
17. Governing law & disputes
These Terms are governed by the laws of India, and the courts at Suryapet, Telangana will have exclusive jurisdiction over any dispute, without regard to conflict-of-laws rules.
18. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will update the "Last updated" date and, where appropriate, provide notice. Continued use after changes take effect means you accept the updated Terms.
19. Contact
VZENN LABS PRIVATE LIMITED, 2nd Floor, 1-6-141/7/3/B10, Rajeevnagar, Vidyanagar, Suryapet, Telangana 508213, India. Questions about these Terms: [email protected].